Refund Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you're not happy with your order, we’re here to help.
Returns
We accept returns within [4/7] days of delivery. To be eligible for a return, your item must be:
-
Unused and in the same condition that you received it
-
In the original packaging
-
Accompanied by a receipt or proof of purchase
To initiate a return, please contact us at info@herbalpk.store with your order number and reason for the return. We’ll provide instructions on how and where to send your item.
Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Once we receive and inspect your return, we’ll notify you by email. If approved, your refund will be processed to your original method of payment within [5–10 business days].
If your return is rejected (e.g., item is used or damaged), we will notify you and discuss next steps.
Late or Missing Refunds
If you haven’t received your refund yet:
-
Check your bank account again
-
Contact your credit card company — it may take some time before your refund is officially posted
-
If you've done all of this and still haven’t received your refund, please contact us at
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@herbalpk.store
Non-Returnable Items
Some types of items cannot be returned:
-
Gift cards
-
Downloadable software or digital products
-
Perishable goods (e.g., food, flowers)
-
Personal care items (e.g., skincare, underwear)
-
Sale or clearance items (if marked as final sale)
If you have any questions about our return and refund policy, please contact us at:
📧 [info@herbalpk.store]